1. Introduction
Voice to Congress ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our AI-powered letter building tools.
Please read this policy carefully. By using Voice to Congress, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the platform.
2. Information We Collect
Information You Provide Directly
When you use our Letter Builder, we collect information you voluntarily provide, including:
- Your first and last name
- Your email address
- Your city, state, and ZIP code
- Your responses to our questionnaire, including personal stories and civic concerns
- Contact form submissions including your name, email, and message
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and general geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Referring website or source
Payment Information
All payments are processed by PayPal. We do not collect, store, or have access to your credit card numbers, bank account information, or any other payment data. PayPal's privacy policy governs the handling of your payment information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To generate your AI-personalized letter using your questionnaire responses
- To display your name, city, and state within your generated letter
- To process and confirm your payment through PayPal
- To respond to your contact form inquiries and support requests
- To improve the functionality, quality, and performance of our platform
- To detect and prevent fraudulent or abusive use of our services
- To comply with applicable laws and legal obligations
We do not use your personal information for targeted advertising, political profiling, or any purpose not described in this policy.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform, including OpenAI (for AI letter generation) and PayPal (for payment processing). These providers are contractually obligated to use your information only as necessary to perform services for us and in accordance with this policy.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change in ownership or control of your personal information.
5. AI Processing and OpenAI
Our letter generation feature uses the OpenAI API to process your questionnaire responses and generate personalized letters. When you use this feature, your responses — including personal information you share about yourself and your community — are transmitted to OpenAI's servers for processing.
We transmit only the information necessary to generate your letter. OpenAI's use of data transmitted through their API is governed by their own privacy policy and data usage agreements. We encourage you to review OpenAI's Privacy Policy.
We recommend that you do not include highly sensitive personal information (such as Social Security numbers, financial account numbers, or detailed medical information) in your questionnaire responses.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Specifically:
- Questionnaire responses used for letter generation are not stored on our servers after your letter is generated and displayed
- Contact form submissions are retained for up to 12 months for customer service purposes
- Technical and usage data may be retained for up to 24 months for analytics and security purposes
7. Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Opt out of certain data processing activities
To exercise any of these rights, please contact us at privacy@citizentsspeakup.orgm. We will respond to all verified requests within 30 days.
8. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, destruction, or alteration. Our website uses SSL/TLS encryption for all data transmission.
However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach affecting your rights and freedoms, we will notify you as required by applicable law.
9. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Cookies are small text files stored on your device that help us recognize your browser and remember your preferences.
You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
10. Children's Privacy
Voice to Congress is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@voicetocongress.com and we will take steps to remove that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically for any changes. Your continued use of Voice to Congress after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@voicetocongress.com
- Contact Form: voicetocongress.com/contact